Return and Refund Policy

Effective Date: January 2023

At IT Parts and Spares USA Inc., your satisfaction is our commitment. To ensure a hassle-free experience, we have crafted the following Return and Refund Policy. Please familiarize yourself with the terms outlined below:

1. Returns and Refunds Timeline: Initiate a return or refund request within 30 days of receiving your product.

2. Eligibility and Conditions:

• To qualify for a return or refund, products must be unopened, unused, and returned in their original packaging.
• Items not meeting these criteria may be subject to a 15% restocking fee.

3. Refund Options: Choose between a full refund or an exchange for an equivalent product for eligible returns.

4. Return Shipping: Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, product arrived damaged/defective).

5. Non-Returnable Items: Certain items are non-returnable/non-refundable. Please contact our customer support for information on the eligibility of specific products.

6. Initiating a Return: Contact our customer service team with your order number and reason for the return:

• Call us at (786) 749-4800 during business hours.
• Email us at info@itparts-usa.com

7. Required Information: When requesting a return, provide your order number and a brief description of the reason. This information facilitates efficient processing.

8. Damaged or Defective Products: If you receive a damaged or defective product, contact us immediately. We may request photographic evidence or other documentation for verification.

9. Refund Processing: Upon receiving the returned item and verifying its eligibility, we will process your refund or exchange within 3-5 business days.

10. Warranties and Guarantees: Refer to specific terms of warranties or guarantees for applicable products, as they may affect the return and refund process.

Note: This Return and Refund Policy is subject to change without notice. Please review it regularly for updates. For any questions or concerns, contact our customer support team.

Thank you for choosing IT Parts and Spares USA Inc. We value your business and are dedicated to providing the best products and services.

Sincerely, IT Parts and Spares USA Inc.